Frequently Asked Questions

For a detailed explanation of your bill please review the page:

Bill Explanation – Customer Service (vinelandcity.org)

If you require further information please contact customer service at the following email: customerservice@vinelandcity.org

Your bill date will always be listed in the top right corner of your bill along with the date your bill was generated.

Penalties are generated one day after your due date.

The energy cost clause refers to the expenses associated with obtaining electricity.

Summer Rates: Are charged between June 1st and September 30th.

Winter Rates: Are charged between October 1st and May 31st.

For after-hours emergency services please call our emergency number at (856)-794-4280.

If you have recently moved in and are requesting services after operating hours there is a $80 overtime charge and a $25 reconnection fee, totaling $105. On call personnel will provide you with a pink document that you will have to sign for the work done. An example has been provided below:

Agreement-for-Reconnection